TYPES OF MYSTERY SHOPPING

VIDEO | PHONE | INTERNET | COMPETITION | DESIGN CENTER

VIDEO

17051713_mWant to be a fly on the wall in your sales centers? Does your sales team…

  • Show up on time?
  • Dress professionally?
  • Register every prospect?
  • Ask questions?
  • Demonstrate the model based on the answers?
  • Ask for the sale?
  • Follow up?

Our video shoppers will visit your model centers with concealed cameras and film the entire presentation from greeting to closing. You will receive a live link of your video shop and a thorough scored report on the experience.

Sample Video Shop


PHONE

8244868_sYou spend thousands to make the phone ring! What happens when it does? Are calls converted into visits? Is your sales team missing opportunities to increase traffic? Shoppers will call the sales centers and we will offer you a recording of the call complete with a written report.


INTERNET

istock_000013749421xsmallProspects start their search online. How long does it take for a contact on your website to get a response? How is the handover to the Sales Rep? Our shoppers will report the entire experience, including all follow up.

Are you missing valuable internet leads ??


COMPETITION

22803829_mIs your competition …

  • Bad mouthing you?
  • Killing you on discounting and pricing?
  • Offering more attractive financing?

Our shoppers will visit your competition and find out everything you need to know about them, including bestselling floor plans, financing, incentives, option pricing, etc. All collateral materials support a customized written competition report.


DESIGN CENTER

istock_000011860969xsmallHow well does your design center consultant sell options? Are they knowledgeable? Shoppers will visit your design center with a pre-arranged “contract” and select options for their new home. The entire experience will be video recorded and accompanied by a customized written report.

"Best shoppers I have seen…in my 25 years in the industry, this is the first time I have shopped and not one salesperson called me…..there was a great balance of being interested but letting the salesperson take the lead" Howard Darvin, DR Horton-Florida
"Melinda Brody and Company just shopped our entire team.... No one detected the shoppers,the scheduling was fast and easy and the quality of video superb. I highly recommend this firm" Becky Boucher, Beazer Homes
"You have the most user friendly reports I’ve seen..our last shopping company sent us a pile of DVD’s with no reports at all…" Chris O'Neal, Goodhall Homes-Nashville

EXPERIENCEDMELINDA BRODY AND COMPANY HAS EVALUATED MORE THAN 25,000 SALESPEOPLE!

888-507-9937 | info@melindabrody.com
© 2016 Melinda Brody and Company, Atlanta, GA All Rights Reserved.

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