RAVING FANS

“Melinda Brody and Company just shopped our entire team…. No one detected the shoppers,the scheduling was fast and easy and the quality of video superb. I highly recommend this firm” – Becky Boucher-Beazer Homes

“Can’t rave enough, so easy to work with you, excellent reports, easy to schedule, great results…” -Shelby Feinberg, Piedmont Residential

“We loved MB&C being flexible and proactive. Before I ever received a shop with an audio issue, they issued a discount. I also appreciate the Monday morning shop reminders….”Todd Reynolds, Goodall Homes

“Everything was perfect….my team didn’t pick up on the shopper at all”Shawna Rains, Beazer-Phoenix

“100% satisfied…MB&C did a great job and everything went very smoothly.”-Bobby Peavley Candlelight Homes

“You have great shoppers. No one was detected unlike other companies we have used in the past.” Ryan DeYoung DeYoung Properties

“Best shoppers I have seen…in my 25 years in the industry, this is the first time I have shopped and not one salesperson called me…..there was a great balance of being interested but letting the salesperson take the lead” Howard Darvin DR Horton-Florida

Beverly Neil of Huntsville, Alabama

.”…very smooth process…MB&C did all the work and delivered beyond my expectations.” – Danya Mallad, HomesFirst

“The shoppers were great, scheduling smooth and reports very accurate. Very pleased with MB&C video shopping experience” – L. Kyle Rush, Orleans Homes

….Some of the best shoppers I’ve ever seen..great questions, very professional..even I believed they were customers“. – Bill Panebianco, Adams Homes

“Not one of my very seasoned sales people picked up your shoppers. They followed my directions and specific instructions and were terrific!”Matt Orosz, Royal Oak Homes

“Melinda Brody’s shoppers are fantastic. I have a seasoned sales team and no one detected them. They had good back stories , showed buying signals and were very interested in buying a home.” – Nicole Caldwell, Neal Communities

“Your Trend Reports that come with the video shops were very useful in zeroing in on my team’s strengths and weaknesses. We did an entire training session based on closing the sale using John Palumbo’s book, “The Closing Numbers.” -Lisette Minnick, K. Hovnanian Homes, Tampa/Southeast Division

“Melinda Brody shoppers did very well..they remembered the objections and special instructions I had requested. Not one agent picked up on being shopped.Lise AnzeloneDR Horton, South Carolina

“We are closing more sales due to Jeff Shore Training and Melinda Brody video shopping…”Lindy Sfirlea, Standard Pacific Homes-Raleigh

“You have the most user friendly reports I’ve seen..our last shopping company sent us a pile of DVD’s with no reports at all…– Chris O’Neil, Goodall Homes- Nashville

“We just did a round of shops with the Melinda Brody Team and not one Sales Counselor had any idea they were shopped….”– Lorelei DeRuiter, Beazer -Atlanta

“I LOVED the way the videos instantly load.No buffering. We worked with another shopping company in the past . I had to wait forever and sometimes I would Just give up. I am in the field with poor connectivity sometimes. I need the videos to work! -Cliff Stahl, Meritage Homes-Colorado

“LOVE your trend reports that are included with your shopping service. These valuable reports helped me drill down to what my team needed to focus on and identified weak areas at a glance. I am a Big raving fan.” – Brian Kittle, Meritage Homes

To me, mystery shopping your Sales Associates is a MUST, not only for me as a Manager, but as a training tool for each Associate as well.  Melinda Brody & Company has great shoppers that understand new homes.  She also has excellent format for planning, executing and evaluating the shops.  I was very pleased with the overall process.  My Sales Associates have had many “ah-ha” moments watching their mystery shops and improving upon them.”  – Christy N. Beck, MIRM, CSP, Heritage Wake Forest

“Thanks again…. this has been an outstanding experience with the Melinda Brody & Company Team.  “ – Jack Appleman, Mattamy Homes – Charlotte

“Your team gets an A+! From the account managers, reviewers, and shoppers, we are extremely pleased with the relationship with your firm. One of my VP’s was NOT excited about video shopping, but after watching the shops, he quickly realized this was the best training tool. Hands down.” – Scott Schreiber, American Land Lease

“Just a short note to express how delighted we are with your end-to-end process of video shop, phone coaching, followed by your “5 Star Selling” training program. We have had the opportunity to complete the video shops and your phone coaching with each of our Sales Counselors… I believe that, like discovery in the sales process, our sales counselors needed to “discover” their need for training and the video shops are an aid in that awareness process. We are excited about the improvement we have seen so far and are looking forward to continuing the program of video shop, phone coaching and training well into the future. Thanks again for the help and guidance.” – Ed Hamilton, Altura Homes

“The last 2 times I was shopped (by another firm), I knew instantly who it was. This time, I had no idea this was a shopper…” – Will Blanchard, Beazer-Atlanta

In order to run as cost efficiently as possible, we are always looking into other opportunities. This time our opportunity was another shopping company. By the time I received my shop, they were over a week late, and I had done most of the work for them; it was a very frustrating experience. I am now back with Melinda Brody and Company…I learned my lesson.” – Andrea Berenfeld, Lennar Homes

It was valuable seeing myself on tape…it left a picture of what I was doing  wrong and how to work on my weaknesses.” – Linda Thomas, Tommy Williams Homes

You did an outstanding job with the mystery shops, which helped facilitate our best training to date. We have used other shoppers in the past and they were a complete failure. These past disasters made me hesitant to shop my sales team until I saw your website. You seemed to be very professional and I decided to try it one more time. After reviewing your shops, I knew that I made the right decision. The shoppers did an outstanding job and the shops were extremely professional and high quality. As a result of this successful training, I will shop them all at least three times a year. Thanks!” – Craig Stevens, Stevens Fine Homes

“Last year you did 10 shops and we had a 42% average, which ranked us 77th out of all your builders and our first 8 shops this year have averaged 72% (with 4 of our people over 80%)—so I feel like we are definitely improving.  Just further proof that video mystery shopping does yield results—oh yeah—and we are selling more homes this year than last year too.  And probably no coincidence that our sales team, which had 2 of the higher scores on the group and the first 2 you did phone coaching with, has been our best-selling community.”  – Preston Innerst, The Neighborhoods of EYA

“The best decision we made this year was to use Melinda Brody and Company to video shop our team.  One agent who scored low was so upset, she went out and sold 4 homes in one month….We checked out several other video shopping companies and they paled in comparison to MB&C’s quality, shopper expertise, competitive pricing and plethora of reports online.” – Jeff Kaizer, M/I Homes – FL 

“I want to thank you for your time on the phone yesterday with my builder client. I think the owners have finally ‘seen the light’ on changes they absolutely must make. I credit your phone shops and conference call with making that happen. On behalf of my client and myself, thank you, thank you, thank you. I am sure you like to know that the work you do makes a difference, and in this case, it could make a HUGE difference. Thanks again for everything.” – Stacey Smith, Smith Marketing & Events

Contact us TODAY for Mystery Shopping availability and rates!

"Best shoppers I have seen…in my 25 years in the industry, this is the first time I have shopped and not one salesperson called me…..there was a great balance of being interested but letting the salesperson take the lead" Howard Darvin, DR Horton-Florida
"Melinda Brody and Company just shopped our entire team.... No one detected the shoppers,the scheduling was fast and easy and the quality of video superb. I highly recommend this firm" Becky Boucher, Beazer Homes
"You have the most user friendly reports I’ve seen..our last shopping company sent us a pile of DVD’s with no reports at all…" Chris O'Neal, Goodhall Homes-Nashville

EXPERIENCEDMELINDA BRODY AND COMPANY HAS EVALUATED MORE THAN 25,000 SALESPEOPLE!

888-507-9937 | info@melindabrody.com
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