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Shopping Testimonials

WHAT OUR CLIENTS SAY.....

"The last 2 times I was shopped (by another firm), I knew instantly who it was. This time, I had no idea this was a shopper..."
Will Blanchard
Beazer-Atlanta

"In order to run as cost efficiently as possible, we are always looking into other opportunities. This time our opportunity was another shopping company. By the time I received my shop, they were over a week late, and I had done most of the work for them; it was a very frustrating experience. I am now back with Melinda Brody and Company...I learned my lesson."

Andrea Berenfeld
Lennar Homes

 

"It was valuable seeing myself on tape...it left a picture of what I was doing  wrong and how to work on my weaknesses."

Linda Thomas
Tommy Williams Homes

"You did an outstanding job with the mystery shops, which helped facilitate our best training to date. We have used other shoppers in the past and they were a complete failure. These past disasters made me hesitant to shop my sales team until I saw your website. You seemed to be very professional and I decided to try it one more time. After reviewing your shops, I knew that I made the right decision. The shoppers did an outstanding job and the shops were extremely professional and high quality. As a result of this successful training, I will shop them all at least three times a year. Thanks!"

Craig Stevens
Stevens Fine Homes


"I have used Melinda and her team for mystery shopping and reporting over the years since 1995. She always fields a professional group of shoppers and provides excellent service. Melinda is very knowledgeable, easy to work with and provides great follow-up. I highly recommend her to anyone in need of shopping their sales force when looking for qualified sampling, great reporting, and meaningful evaluations for improving closings." 

Jim Doyle 

 

"Last year you did 10 shops and we had a 42% average, which ranked us 77^th out of all your builders and our first 8 shops this year have averaged 72% (with 4 of our people over 80%)—so I feel like we are definitely improving.  Just further proof that video mystery shopping does yield results—oh yeah—and we are selling more homes this year than last year too.  And probably no coincidence that our sales team, which had 2 of the higher scores on the group and the first 2 you did phone coaching with, has been our best-selling community." 

Preston Innerst
The Neighborhoods of EYA

 

"I have worked for several other shopping companies.  Your company is the FIRST to actually give me detailed feedback so I can improve my technique.  Until now, I thought what I was doing was good.  Thanks for helping me see the MB&C difference.  The quality you expect in your videos is the best I've seen.  I am so excited to be part of the BEST team of shoppers in the industry!"

Name Unavailable
Melinda Brody And Company Shopper

 

"I have known Melinda for many years but have just recently had the opportunity to hire her. The thoroughness and timeliness of her service was second to none! The information that her team obtained for us was invaluable! I can honestly say with confidence that I would hire Melinda Brody again in an instant should the need arise."

Patti Guthrie
VP Model Merchandising
Marc Michaels Interior Design

 

 

"Melinda is a gifted and enthusiastic sales trainer.  She is a true expert in the new home sales field. Our experience with her mystery shopping company has also been very satisfactory. Melinda's services are an outstanding value." 

Joe Catanzariti
Lennar Homes

 

"I have personally used over 5 different mystery shopping companies and your shoppers are the BEST, hands down!"

Dana Keller, Sales Manager
Southern Crafted Homes, Land O Lakes, FL

 

"Melinda Brody & Co. has both subject matter expertise and the business infrastructure to provide quality video mystery shopping. The quality of the product is very good, and the services that are included make it a real value."

Andrew Terhune
Toll Brothers

 

"Four of our sales managers had only used audio shops, but once they saw the benefit of a video shop, they were sold. The sales team had no idea they were shopped and we learned so much about the missing pieces....we are committed to video shops with Melinda Brody through 2009."

Norm Barber
Hills Communities

 

"The best decision we made this year was to use Melinda Brody and Company to video shop our team.  One agent who scored low was so upset, she went out and sold 4 homes in one month....We checked out several other video shopping companies and they paled in comparison to MB&C's quality, shopper expertise, competitive pricing and plethora of reports online."

Jeff Kaizer
M/I Homes - FL

 

"The video shops coupled with the training you presented to the sales team definitely helped our sales team go to the next level of selling.  The ideas and material presented were fresh and innovative giving new life to tried and true selling practices that all good sales professionals utilize.  Professional athletes get tremendous feedback when they can see themselves on video as to how they can improve their skills, and so too did our sales team by seeing their presentations on video.  The follow-up seminar helped reinforce those skills they were doing well and those areas that the agents could improve upon."

Matt Cannon
Director of Sales And Marketing
Lee Wetherington Homes  

 

"Melinda's firm provides video shopping services for several areas of K. Hovnanian, including the Hudson Valley Division in New Jersey and New York. The shops are perfect tools to assess the skills of our sales consultants, and her firm provides quick and instant online video feedback within a short time after the shop is performed. Her staff is quick and easy to work with in the preparation for the mystery shops."

Randy Hix
K. Hovnanian Homes

 

"Melinda Brody & Company is a fantastic video mystery shopping company. They are experts and provide excellent customer service. I highly recommend them!"  

Meredith Oliver
Sales Trainer/Consultant
Owner, Meredith Communications

 

"Melinda has taken her business to levels that others cannot duplicate! She offfers top-shelf service and expertise in all regards. After you have the opportunity to bring Melinda to your company, for sales team evaluations, you are sure to reach higher levels of performance from ALL!"  

Kerry Mulcrone
Sales Trainer/Consultant
Owner, Mulcrone and Associates, Inc.

 

"I highly recommend Melinda Brody & Company for video mystery shopping of new home sales representatives. As marketing director at Burgoon Berger, I contracted with Melinda on several occasions to shop our salespeople. Though we had hired others previously, no one was better and more professional than Melinda and her organization."

David Tilton
Marketing Director
Burgoon Berger

 

"This year we killed it, whether it was through role playing, training, or use of sales trainers.  I use the Melinda Brody tapes ... We shopped our salespeople and looked at the results and had a fantastic improvement ... We implemented incentives if people performed exceptionally well on shops and ended with four agents scoring around 90% and one who had a perfect score!  Every one of their scores improved at least 30% on the second round of shops"

Cindy McPherson
Landmark 24
Savannah, GA

 

"One of my agents watched his video shop and the next month sold 10 homes.  He told me he simply started asking for the sale."

Mark Bowes
Maronda Homes
Melbourne, FL 

 

"My sales team had no idea they were being shopped.  I'm very pleased with your service and would like to place my next order!"

Tom Daddario
Standard Pacific Homes
Jacksonville, FL

 

"In January, we had only 14 net sales.  We ended February with 63 gross and 54 net sales (with the same traffic count) and the conversion rate has doubled!!  I attribute this to our agents watching their video shops and getting in the game of sales!  They were astounded at the buying signals they were missing.... thanks, Melinda....you made me a hero to my boss."

Kathie McDaniel
Highland Homes
Lakeland, FL

 

"Melinda's shopping has been the best way to continually coach and improve my sales team. I have seen their scores improve and sales climb. Her 5-Star Selling seminars reinforce basic sales skills and hold the team accountable. Her DVD program gives us the ability to conduct ongoing training as we continually hire new people.  Money well spent."

Bob Goldfarb
Maronda Homes
Orlando, FL

 

"We've been shopping for over 5 years and used many different firms. We were most pleased with MB&C from the video/audio quality, diligence, and professionalism of the shopper, to the added value of a written, scored report. The price was higher but we got our money's worth and more...our expectations were definitely exceeded...."

Karen Silvernail
Hogan Homes
Corpus Christi, TX

 

"We were very pleased with the shops which were very thorough... submitted on a prompt and timely ...No one has ever gone into such detail with the video shops so they are set up correctly at the beginning!"

Barry Weller
Drees Homes
Frederick, MD

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