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MB&C Team
Kim French
Director of Client Services
Kim.French@melindabrody.com
407-294-7614 ext 304
Kim began her career with Melinda Brody and Company as a shopper in 2001. Her years of experience with the company have positioned her as the Director of Client Services. In this role she supervises both the scheduling and the processing team to ensure the best quality product and the quickest turnaround possible. Kim and her husband are our most experienced traveling shoppers, having visited many states on assignment.
Lisa Goldblatt
Account Manager
Lisa.Goldblatt@melindabrody.com
407-294-7614 ext 303
Lisa began her career with Melinda Brody and Company as a scheduler in 2006. Her attention to detail and excellent customer service skills have helped the company earn repeat business from many national and regional builders.
Vicki Hitt
Shopper Development Specialist
Vicki.Hitt@melindabrody.com
Vicki is an MSPA Silver Certified Shopper and has performed hundreds of video shops since 2007, the majority being new home shops for Melinda Brody and Company. Her extensive video shopping experience gives her the perfect insider's perspective for recruiting qualified video shoppers nationwide. Vicki also spent 12 years in sales management and training with a top cosmetics company.
Our Processing Team includes both reviewers and editors. Reviewers edit videos, write the evaluation report narrative, and accurately score the sales representative to provide a quantifiable report. Each reviewer completes an in-depth orientation of Melinda's 5-Star Selling program, which enables them to evaluate the dos and don'ts of a good sales presentation. Editors review the report for final approval before it is sent to the client.
Our Shoppers are field tested and coached on how to stay incognito during a shop and improve their performance. We are continually checking camera equipment and researching the latest and most updated surveillance systems in the market. Our shoppers are trained specifically for shopping homebuilders and are very well versed in playing the part of an interested prospect looking for a new home. Our shoppers represent a variety of demographics to accurately fit your community profile.
